A Woman Owned Business
Established 1991
Women's Business Enterprises

Quality Training & Lean Six Sigma Project Management Services

Whether you are seeking to train your staff in lean and six sigma, or need skilled resources for business process improvement initiatives, look no further than QES Solutions. We’re your one-stop source for quality training, lean and six sigma project management services.

Our consortium of highly experienced lean six sigma professionals includes certified Master Black Belts and Black Belts. We can help you achieve excellence in an economy that increasingly requires businesses to do more with fewer resources.

Call on us to improve processes in all functional areas…from the shop floor to warehouse, distribution, sales and administration departments.

Meet our Team:

Michael Caceci is a certified corporate Lean Six Sigma Black Belt who led multiple projects at Xerox Corporation. Mike leads the QES Solutions’ Quality and Lean Six Sigma consortium and brings over 30 years of business and entrepreneurial success to this role.

Mike’s expertise includes sales, management, marketing, business operations, strategic planning, and driving change through lean and six sigma initiatives. He holds a BA in psychology and MBA in marketing management, and has worked with QES Solutions since 2012.

Jeanne Elliott has 30 years’ experience in Manufacturing, Engineering, Facilities, IT Program Management and Lean Six Sigma. She is a certified Master Black Belt, and has led multiple high value projects for various companies.

Her assignments at Rockwell Automation/Allen-Bradley General Motors and Xerox Corporation have built a background that combines technical and management functions with the ability to effectively communicate with technical staff, manufacturing, and management on all levels.         

Jeanne has a BS degree in Industrial Engineering from General Motors Institute (Kettering University), and MS Degrees in Applied Statistics from Rochester Institute of Technology and Engineering Management from the Milwaukee School of Engineering. In addition, she is a licensed Professional Engineer (Wisconsin).


Edmund Napp has over 25 years of experience in the areas of Quality Assurance, Lean Six Sigma and Continuous Improvement in general. Edmund holds degrees in Engineering and Applied Statistics.

As a Master Black Belt and Master Instructor of Lean Six Sigma programs, Edmund has trained and coached hundreds of people to achieve their Green Belt, Black Belt and Master Black Belt certifications.

He has supported business units across the Unites States, South America and Europe, and managed significant process improvement projects in multiple industries including manufacturing, health care, and services businesses.


Carol Wilke has significant experience in financial analysis, process improvement and operations excellence. Carol earned a BS in Business Management and an MBA in Finance. Carol is a lean practitioner, six sigma black belt, trainer and change agent. She has completed multiple projects in a variety of organizations.

Examples of Carol’s work include:

  • Measurement, root cause analysis and reduction in slow moving / obsolete inventory and collection of accounts receivable, adding millions to cash flow.
  • Business case justification for capital equipment and information technology purchases resulting in higher revenue, better customer service and lower total cost.
  • Facilitation of a hospital initiative to increase the number of patients filling prescriptions upon discharge by 25 percent; leading to better recoveries and fewer re-admissions.
Carol is past chair and current treasurer for the Greater Rochester Quality Council, a Rochester Business Alliance Affiliate dedicated to making greater Rochester a national showplace for performance excellence. She also serves on the Board of the Small Business Council of Rochester. 

In addition to our core team, we have collaborative relationships with quality and lean six sigma resources to handle projects of any size in targeted geographic regions. For more information, contact Bob Harradine at 585-746-1610, or via email at: bobharradine@qessolutions.com